Refund & Returns Policy
Last Updated: 08/20/2025
At Little Friend Co., we want you to love your purchase. If you’re not completely satisfied, please review our refund and return guidelines below.
1. Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, unworn, and in original condition with tags/packaging intact.
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Custom or personalized items (such as engraved hat bands or name patches) cannot be returned or refunded, unless they arrive damaged or defective.
2. Non-Returnable Items
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products (unless damaged/defective upon arrival)
3. Process for Returns
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Contact us at info@littlefriendco.com with your order number and reason for return.
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We will provide instructions for shipping your item back.
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Once received and inspected, we will notify you of approval or rejection of the refund.
4. Refunds
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
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If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping costs.
5. Exchanges
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We only replace items if they are defective or damaged.
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For size exchanges or style changes, please return the original product (if eligible) and place a new order.
6. Damaged or Defective Items
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If your item arrives damaged or defective, contact us immediately at info@littlefriendco.com with photos.
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We will send a replacement or issue a refund at no extra cost.
7. Late or Missing Refunds
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If you haven’t received a refund after 10 business days, first check your bank or credit card company.
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If you’ve done this and still haven’t received it, please contact us at info@littlefriendco.com.
8. Contact Us
For questions regarding returns and refunds: